Refund & Cancellation Policy

1. Service-Based Nature of Our Work

Bridgecore Assist provides administrative and operational support services rather than physical goods. Because our work often begins with planning, review, analysis, document preparation, workflow structuring, file organization, communication, and internal coordination, fees may cover time, labor, expertise, preparation, and reserved availability.

Refund eligibility depends on the stage of the project, the type of service purchased, the amount of work already performed, and the terms agreed at the time of purchase or engagement.

2. Project Cancellations Before Work Begins

If a client cancels a project before Bridgecore Assist has started any work, reviewed materials, prepared internal notes, reserved project time, or begun administrative setup, the client may be eligible for a refund, minus any non-refundable processing fees or administrative costs that have already been incurred.

A project is generally considered started once we begin reviewing client materials, preparing a project outline, organizing files, drafting documents, conducting workflow analysis, creating internal planning notes, communicating about project details, or reserving dedicated work capacity.

3. Cancellations After Work Has Started

If a client cancels after work has started, refunds are not guaranteed. Bridgecore Assist may retain fees for work already completed, time spent, project preparation, internal review, administrative setup, and reserved service capacity.

Depending on the circumstances, Bridgecore Assist may offer a partial refund, service credit, adjusted deliverable, or project hold. Any such resolution is provided at our discretion unless a written agreement states otherwise.

4. Completed Work and Delivered Materials

Once a service has been completed or deliverables have been provided, payments are generally non-refundable. Delivered materials may include documents, templates, reports, organized file structures, workflow outlines, summary materials, administrative plans, or other completed service outputs.

Dissatisfaction based on a change of preference, change in business direction, failure to use delivered materials, or later decision not to proceed with internal implementation does not automatically qualify for a refund.

5. Monthly Support Plans

Monthly administrative or remote support plans may be billed in advance. Unless otherwise stated in writing, cancellation of a monthly plan prevents future billing but does not automatically refund the current billing period once work has begun or service availability has been reserved.

Clients should submit cancellation requests before the next billing period begins. Bridgecore Assist may continue supporting agreed tasks through the end of the paid period unless the client requests an earlier stop.

6. Missed Client Responses and Project Delays

If a project is delayed because the client does not provide requested information, access, feedback, approvals, or materials, the project may be placed on hold. A client delay does not automatically create refund eligibility.

If a client remains inactive for an extended period, Bridgecore Assist may close the project and retain payment for work already performed, reserved time, and administrative preparation.

7. Revision Requests

Reasonable revisions may be included according to the original service scope. Revision requests must relate to the original project direction and materials. Requests that introduce new information, new deliverables, new formatting requirements, or a different project purpose may require additional fees.

Refunds are not typically issued when a revision process is available and the requested changes fall within the agreed scope.

8. Non-Refundable Items

The following are generally non-refundable: completed services, delivered files, consultation time, project setup, administrative review, document analysis, workflow evaluation, custom planning, rush fees, processing fees, third-party charges, and any work already performed before cancellation.

9. Service Credits

In some cases, Bridgecore Assist may offer a service credit instead of a refund. Service credits may be applied toward future administrative support, documentation work, workflow structuring, or related services. Service credits are discretionary and may have expiration conditions.

10. How to Request a Cancellation or Refund Review

To request a cancellation or refund review, contact Bridgecore Assist with your name, company name, invoice details, service purchased, reason for cancellation, and any relevant project context. We will review the request based on the service stage, work performed, payment status, and applicable agreement terms.

Submitting a request does not guarantee approval. Approved refunds may take time to process depending on payment method and third-party payment providers.