Contact us
Call or email us about an order, a product or a return.
Call us(844) 736-0342Monday–Friday, 9 AM–6 PM ET
Email ussupport@bridgecoreassist.comWe usually reply within one business day.
Order statusTrack your orderEnter your order number and email.
Business addressBridgecore Assist LLC
185 Pasadena Dr Ste 250
Lexington, KY 40503, United States
185 Pasadena Dr Ste 250
Lexington, KY 40503, United States
Send us a message
Include your order number if you have one. We reply by email.
Your questions, answered
Order & shipping
How can I track my order?
Once your order ships, we email you a tracking number and a link to the carrier's tracking page. You can also enter your order number and email on our Track your order page.
How long does shipping take?
Orders are processed within 0–1 business day. Standard transit after shipment is 3–4 business days for most U.S. addresses.
Do you ship outside the United States?
Not at the moment. We ship to addresses in all 50 U.S. states and Washington, D.C. We do not ship to U.S. territories or to APO/FPO/DPO addresses.
Can I change or cancel my order?
Yes, if it hasn't shipped yet. Contact us as soon as possible with your order number.
What payment methods do you accept?
Major credit and debit cards and the other methods shown at checkout. Payments are processed securely by third-party payment providers; we never see or store your card number.
Products & returns
What is your return policy?
You can request a return within 30 days of the delivery date. Items must be unused, in the same condition as received, in the original packaging with all accessories and documentation. Return shipping is free: we email a prepaid return label that you download and print. Refunds go to the original payment method within 7 business days after the item arrives and is inspected. We do not charge restocking fees. Full details: Return and refund policy.
Are products covered by a warranty?
Products may be covered by the manufacturer's warranty, depending on the brand and product. Coverage and claim steps are set by the manufacturer: see Warranty information for brand warranty contacts. Your order confirmation email is your receipt. If you lose it, contact us and we will resend it.